Customer Success Manager (Hong Kong)
Own the success of the Drusus subscriber base in Hong Kong and the wider Asian region: onboarding, retention, expansion, and the relationship management that the institutional tier in particular requires.
Compensation: HK$420,000 to HK$680,000 base, plus equity
About the Role
A subscription product depends on the success of its subscribers in a way that a one-time product does not. For the institutional tier in particular, the relationship is closer to a B2B partnership than to a consumer subscription. This role exists to make that relationship work for the Asian subscriber base.
Responsibilities
- Own the subscriber-success function for the Hong Kong and Asian subscriber base.
- Lead the onboarding of institutional subscribers; ensure they extract the analytical value the tier is built to provide.
- Drive the retention of paid subscribers through the structural engagement work that retention depends on.
- Identify expansion opportunities (additional users, tier upgrades, volume arrangements) and lead the commercial conversations.
- Synthesise the subscriber feedback and channel it to product, engineering, and editorial.
What We Are Looking For
- Five or more years of customer success, account management, or relationship-management experience in B2B SaaS or financial services.
- Cantonese, Mandarin, and English fluency.
- Strong analytical and written communication skills.
- Disciplined approach to relationship management and the structured engagement work it requires.
Helpful but Not Required
- Prior fintech or analytical-product customer-success experience.
- Financial credential (CFA, FRM, or comparable).
How to Apply
Please write to careers@gravenos.com quoting the reference code GRV-016 in the subject line. Include a brief covering note, a CV or comparable record of your work, and any work samples you think relevant. We will reply.